A kpi based performance assessment system

A kpi based performance assessment system 1.0 INTRODUCTION Job performance is usually defined as â€Å"actions and behaviors that are under the control of the individual that contribute to the goals of the organization† [9]. Performance measurement-based management systems help an organization to line up its business activities to its strategy, and to supervise performance in the direction of strategic goals over time. In other words, performance management is used to keep track of the organizational progress against its strategic plan and particular performance goals. According to Campbell [7], the procedure of assigning a ranking to an individuals job performance is as follows: observation, sampling, encoding, storage, retrieval, evaluation, differential weighting, and composite scoring. Measuring the performance of a lecturer is very vital because the indication produced is used for major decisions about their future in academic career. Decisions can be of two types: formative that is used as the support to develop and form the teaching quality, and summative, that is used as the proof for summing up his/her overall performance or position to come to a decision about annual increment, award, merit pay, promotion, sponsorship and tenure [10]. The first one deals with decisions to progress the way of teaching; the second on deals with human resources decisions. Summative decisions are ultimate and they are provided by the administrators at different occasion to settle on their prospect. There is an impact of these decisions on the quality of professional career. The different resources of facts for teaching efficiency can be engaged for either of formative and summative decisions or both. To measure the performance, there should be some pre-identified and logical criteria that can be used through out the assessment process. These criteria are collectively called key performance indicator (KPI). It helps organizations to attain organizational goals by measuring and evaluating their achievement. The indicators vary depending on the organization. For a business company the percentage of net profit can be one of its KPI. For an educational institute the percentage of passed student can be one of its KPI. To establish a stable performance measurement system, the key performance indicators selection is very important. They must be selected carefully and rationally. a. BACKGROUND AND PROBLEM STATEMENT UUM is a gigantic university with three colleges CAS, COB, COLGIS. UUM have 25139 students and 1489 administrative staffs, 1216 academic staffs (as of 12th Aug. 08) and it offers 44 undergraduate programs (as of 2nd May ‘09), 59 post graduate programs (as of 16th Feb. ‘09). With the course of time the number of course and students are increasing. Consequently the number of academic staffs is also increasing. UUM has currently many automated systems such as Personnel Information System â€Å"PERSIS†, Research and Consultation Information System â€Å"ReCIS†, Graduate Academic Information System â€Å"GAIS†, Academic and Student Information System â€Å"ASIS† etc. But there is no such automated system for monitoring and evaluating the performance of the lecturer. Currently the manipulating and measuring the performance is manual the lecturers have to fill up the evaluation form, then print the form and attach the relevant documents and then submit to the evaluation committee. The criteria used for the system is teaching, research, consultation, publication and personality. This evaluation outcome is used for the promotion, scholarship for further study, and other consideration in for advance in career. However, this kind of manual evaluating system some time is biased and subject to human errors. Also it is very slow process and takes much valuable time of both the lecturers and the evaluating authority. Because of the absence of any automated system the evaluation process is not accurate and well-accepted. So it has been felt the need of a web based evaluation system that can be integrated with existing UUM systems and the data that will be used for the criteria can be extracted automatically from the Personnel Information System of UUM (PERSIS) and other related UUM systems. It is therefore necessary to develop a web based system in which the whole process will be done automatically. b. OBJECTIVE The main objective of this study is to develop a performance evaluation system for the academic staff of UUM. This system will be a web-based and can be integrated with the existing management systems in UUM. Specific objectives are: To gather the user requirements for the system. To design and develop the system. To evaluate the system c. RESEARCH QUESTION What are the requirements for the automated performance measuring system for the lecturer? What are the user requirements towards to use this system? d. SCOPE AND LIMITATION It will be developed for UUM academic staff and hereby will follow the policy and strategy that have been set by the UUM authority, so it can not be used by other universities and also not for other category of staff. It will be developed in .NET platform, so it can be used only in windows platform and it will be integrated with existing system. 2.0 LITERATURE REVIEW 2.1 Performance Modeling Employee evaluations are used to estimate the performance level of an employee. Performance measurement is the method by which an organization fixes the parameters within which programs, investments, and acquisitions are reaching the desired results. The type of performance evaluation should be determined based on the responsibility of the employee within a company. Employee performance models used in organizations today can be categorized into four types: 1) Top Down, 2) Peer-to-Peer, 3) 360-Degree and 4) Self-Assessment [6]. 2.1.1 Top Down The most common and most effective approach is Top-down employee performance evaluation, because they engage the judgment of an employee by a direct supervisor. Top-down employee performance evaluations are most functional when it is done by the immediate supervisor someone who works with that employee everyday and knows his or her strengths and weaknesses [12]. 2.1.2 Peer to peer Peer-to-peer employee performance evaluations require employees at the same level to review each other. The idea behind peer-to-peer employee performance evaluations is that none knows an employees ability better than his/her colleagues. In this type of evaluation considering the maturity level of the employees involved and the long-term effects that could result from the source of negative assessments getting back to the team members is important [8]. 2.1.3 360 degree In 360-degree performance reviews, many different types of people are consulted about an employees performance. This includes customers, suppliers, peers and direct reports. In the case of a manager, staffs are often asked to give upward feedback on how well they are being managed. The benefits of many points of view are apparent; but there are also some challenges to these types of performance reviews. While 360-degree performance reviews are being performed, a responsible administration manager should organize the procedure; so that subordinate reviewers are assured that their performance reviews are kept secret [11]. 2.1.4 Self-Assessment Self-Assessment performance reviews are successful when it is combined with any of the other three types of performance reviews. With this type of review, employees are asked to rate themselves, often using the same form that a supervisor will use to evaluate them. Self-assessment performance reviews help give the employees an opportunity for them to reflect their opinion on their own performance prior to the formal review [6]. 2.2 Role of Lecturer According to Dr. Zabokia [5], the primary role of a lecturer is to educate his/her students. However, a lecturer can appear in many aspects. Lecturers also play the roles as tutors, teachers, administrators and counselors. The normal tasks of a lecturer are: First and principal lecture Organize the teaching resources i.e. lecture slides and handouts Set up the questions for examination papers and conduct the evolution A lecturer can also provide extra care to their students as their counselor. Some students may be under severe pressure such as family problems, peer pressure, financial problem etc.When a student seems uninterested and his/her presence starts to fall off, its desirable to counsel the student. During a counseling session, a lecturer could also get feedback from the students on the course or subject matter. This may be supportive to the lecturer to progress in his/her teaching style.Documenting the counseling sessions with the students is a good habit.This will facilitate the authority to monitor the improvement of the students, and supply advice to their guardian if needed. According the â€Å"Generic Role Profile† of university lecturer published by University of Cambridge [2] the list of other tasks: Active Research Publications Research Administration Mentoring post graduate students Participating in conferences or workshops Other extra curricular activities like clubs or societies. 2.3 Key Performance Indicator Key Performance Indicator is the subject measurement in order to verify tangible and intangible result of the organizational performance [4]. It notices current business performance and also definitely identifies the future directions as accomplishing the future values. As an index reflecting business strategy and performance, KPI is derived through current strategies and goals that companies should accomplish. According to Berk [10] there are some potential sources of evidence of teaching effectiveness: (a) student ratings, (b) peer ratings, (c) self-evaluation, (d) alumni ratings, (e) employer ratings, (f) administrator ratings, (g) teaching scholarship, (h) teaching awards, (i) learning outcome measures, and (j) teaching portfolio. So these facts can be used as the KPI for this project. Some more indicators can be added which are not mentioned by Berk [10]. Those are number of publications, number of research, and number of projects, year of experience, future planning, undertaken trainings etc. 2.4 System Development methodology- Prototyping Prototyping is the process where a system can be developed based on the outputs of the previous stage. This may be done by engaging the iterative analysis, design and implementation of an evolving prototype. Learning occurs through the evolutionary system building process where insight is gained about the problem and the complexity of the system. The evolutionary prototyping development process includes regular expert/user evaluation feeding back into the systems development process [3]. Prototyping approach addresses the inability of many users to specify their information needs and the difficulty of system analysis to understand the users environment by providing the user with a tentative system for experimental purposes at the earliest possible time [1]. 3.0 METHODOLOGY The methodology that will be used in this project is the prototyping approach. That means we will build a working replica of the proposed system by performing analysis, design and implementation phases concurrently repeatedly until the system is completed. It will be useful to better understand and extract user requirements and also to limit cost by understanding the problem before committing more resources. The prototyping approach is applicable for this project because it can demonstrate technical feasibility and it can also be used to better understand and extract user requirements and also helps to more quickly refine real requirements rather than attempting to understand a system specification on paper. 4.0 SIGNIFICANCE The significance of the study finding the indicators and developing a web based system that will be used to monitor the performance of UUM lecturer based on Key performance indicators (KPI). It will make a long and uncertain process very easy and quick. This will add a new milestone for the UUM management for their future planning about the lecturer performance evaluation criteria. It will be also very cost effective and it will help to increase the education quality level of UUM. 5.0 CONCLUSION In the conclusion, we can say that this system will be very useful for the UUM authority to award the right lecturer with the right qualification and hereby maintain the education quality and prove that UUM is the â€Å"first choice university†. Project Schedule (Gantt chart) TASKS WEEK 1 2 3 4 5 6 7 8 9 10 11 12 Planning Requirement Analysis Design the Prototype Coding Process Test the Prototype and debugging Analyze results Documentation REFERENCES: [1] E. Koskivaara. Design Science Approaches to Information Systems Research, in S. Gregor and D. Hart,Information Systems Foundations: Building the Theoretical Basis, ANU Canberra, 205-216.2002 [2] â€Å"Generic Role Profile: University Lecturer†. University of Cambridge. Version 1: December 2005 [3] H. Hasan. Information systems development as a research method. Australasian Journal of Information Systems Special Issue 2003/2004 [4] H.J. Moon, S.H. Lee, S.J. Yoo, E.J. Yu, C.S. Leem. A KPI based Performance Assessment framework for Korean e-Government. In Second International Conference on Future Generation Communication and Networking Symposia, 2008 [5] http://drzabokia.wordpress.com/2007/08/23/responsibilities-of-a-lecturer/ accessed on 14th July, 2009 [6] J. H. McConnell. How to develop essential HR policies and procedures. AMACOM Div American Mgmt Assn, 2004 [7] J. P. Campbell. Modeling the performance prediction problem in industrial and organizational psychology. In Handbook of Industrial and Organizational Psychology (pp. 687-732). Palo Alto, CA: Consulting Psychologists Press, Inc.,1990. [8] K. Wolter. Formal Methods and Stochastic Models for Performance Evaluation: Fourth European Performance Engineering Workshop, EPEW 2007, Berlin, Germany, September, 2007 [9] M. Rotundo P. R. Sackett. The relative importance of task, citizenship, and counterproductive performance to global ratings of job performance: A policy-capturing approach. Journal of Applied Psychology, 66-80, 2002 [10] R. A. Berk. Survey of 12 Strategies to Measure Teaching Effectiveness. International Journal of Teaching and Learning in Higher Education , Volume 17, Number 1, 48-62, 2005 [11] T. Maylett. 360-Degree Feedback Revisited: The Transition From Development to Appraisal. May 27, 2009 [12] Woodrow Kroll. Facing Your Final Job Review: The Judgment Seat of Christ, Salvation, and Eternal Rewards. Crossway Books, 2008

Nike And What It Does To Third World Countries :: essays research papers

The Manufacturing Practices of the Footwear Industry: Nike vs. the Competition The current manufacturing practices of the sneaker industry, in particular companies such as Nike, Reebok, Adidas, Converse, and New Balance, takes place throughout the globe. With the industry experiencing severe competition, and the product requiring intensive labour, firms are facing extreme pressure to increase their profit margins through their sourcing practices. The following paper will analyse the sneaker industry, while examining the multitude of viable manufacturing options, and critiquing their current manufacturing structure. Footwear Industry – Players, Revenues, Market Share To properly review the manufacturing in the footwear industry, it is necessary to first gain an understanding of the dominant leaders in the marketplace. The industry is currently experiencing hyper competition, led by six main firms – Nike, Reebok, Adidas, Fila, Converse, and New Balance (see exhibit 1), with nearly $7 billion in revenues domestically. Nike is the industry leader, with a 47% market share, followed by Reebok, a distant second at 16%, and Adidas at 6% (see exhibit 2). This category is facing decreasing demand and the rising popularity of alternative footwear, resulting in more pressure than ever before to achieve high gross margins through effective global sourcing practices. Manufacturing options Footwear companies have two basic options in the manufacturing of their products, they can both own and operate the factories that produce their products, or subcontract their products out to secondary manufacturers. These facilities can be located either domestically or internationally, and both present a myriad of positives and negatives. Firms that produce domestically benefit from ease of monitoring, skilled workforce, government stability, job creation, and well understood labour rules, while suffering from the relatively high wages required in the U.S. as compared to developing countries. By manufacturing products overseas, in particular in third world economies, tremendous efficiencies are gained in the form of reduced wages, but are countered by the increased difficulty of monitoring the quality of their products and the actual working conditions in the factories. Companies that are vertically integrated, who own and operate the factories where their products are manufactured, are faced with large capital expenditure requirements and the management of the factories themselves, resulting in lower profit margins. Strategic Outsourcing In analysing the sneaker industry, we are faced with the question, "What are these firms core competencies?" If manufacturing falls under this umbrella, then firms should look to produce internally. However, the core skills that set these companies apart from the competition, are their marketing, distribution, and technological expertise.

Classical Education Essay

Some people hold the view that the classics are classics because they have stood the test of time. Therefore, they are to be treasured by people of all generations, ours being no exception. Others believe that the classics represent the wisdom of the past. As we are advancing towards the future, it is our responsibility to venture into the unknown and generate new understanding of man and nature. What is your view on this issue? Write an essay in 300 – 500 words in response to this question and give reasons to support your position. Classical education is ‘ communicates to the mind †¦ a high sense of honor, a disdain of death in a good cause, and a passionate devotion to the welfare of one’s country’ , which proposed by Oxford classicist Edward Copleston. Classics studies indeed have stood the test of time and represent the wisdom of the past which treasured by all generations. Therefore, it is our responsibility to venture into the unknown and generate new understanding of man and nature. Traditionally, the study of classics was the principal study of the humanities. It is connected to the study of languages, history, art, literature, philosophy, archaeology and other culture of the ancient Mediterranean word, especially Ancient Greece and Ancient Rome. For example, every European language today such as the Romance languages and Modern Greek was evolved and influenced by the classical language of the Ancient Mediterranean. Nevertheless, classical study now expanded to Northern Africa and Middle East. It has become our references in many different arenas and immensely contributed to our culture today which proves that classic studies have the ability to transform self’s understanding. According to Charles Augustin Sainte-Beure’s idea and belief, a true classic is an author who has enriched the human mind and revealed some eternal passion through his thought, observation, or invention. Therefore, it could be opposed by anyone since each and everyone have different thoughts and ideas influenced by their present lifestyles, culture or even discovery.

Nietsche and Evolution Essay - 1157 Words

Nietsche and Evolution It is the image of the ungraspable phantom of life; and this is the key to it all. -Melville In 1859 Charles Darwin offered a theory that seemed to disprove the longstanding explanation of the Origin of existence. Darwins theory of evolution proposes a convincing argument that the universe was not created for a purpose, with intention, by a conscious God, but rather, was a phenomenon of random change. Fredrick Nietzsche articulated the gravity of the effect of Darwins theory on society. He said that when Darwin published the theory of evolution people stopped believing in God. Nietzsche wrote that when people stopped believing in God, God died. According to Nietzsche people read the theory of evolution†¦show more content†¦When humans stop searching, when we no longer yearn to know the Origin of existence then God will die. This searching for the ultimate explanation for existence is a phenomenon that has permeated human thought for centuries, if not for the entire history of humanity. Aristotle gave an explanation of this Origin: God. This explanation was cherished for centuries. Darwin did not try to substitute Aristotles explanation with another, he did not offer a theory to what the actual Origin of the first species was, but rather, suggested a scientifically based proposal that there is no evidence of the existence of a conscious, purposeful God. This revolutionary idea sent a shock through western society. Peoples beliefs were unsettled and they were forced to begin a new search for the answer to the question of Origin. Even before Aristotle, Plato made an attempt to answer teleological questions in a scientific manner. Daniel Dennett describes Platos theory of Ideas by writing, every earthly thing is a sort of imperfect copy or reflection of an ideal exemplar or Form that existed timelessly in the Platonic realm of Ideas, reigned over by God. This Platonic heaven of abstractions was not visible, of course, but was accessible to Mind through deductive thought. Aristotle used this theory of Ideas to expand his theory of Essences. Aristotles theory of Essences is the theory that permeated the thinking of just aboutShow MoreRelated19th Century Advancements1324 Words   |  6 PagesThe use of technology has address the way we live. This change became known in the 19th century which was an era of great changes on evolution. Most importantly the 19th century was a time of development in fields on mathematics, physics, chemistry and biology that lay the ground work for the technological advances of the 20 th century. The 19th century also brought the era of industrialization. Which started in Great Britain and later distributed around the world. In this essay I will explain theRead More The Concept of Encounter of Cultures in the Philosophy of History4644 Words   |  19 Pages public relations, and religious life in particular. Printing became the natural continuation of this cultural tradition. This is the case of the wholeness of culture in history, diachronous wholeness of it, and the continuity of its historical evolution, through expanding its inner potentialities in historically emerged new forms. - A culture which did not prove to be able or, more precisely, had had no possibility, to expand its inner potentialities into a variety of distinguished forms, or